Residential

Maintenance management and invoicing in residential neighborhoods raises a serious challenge to the team: in a simple and transparent way to connect residents, facility managers, contractors and any other factors into a single seamless system.

Tenants in residential neighborhoods want quick response to their complaints, high quality maintenance, preservation of assets and transparent invoicing service. Before those who have to implement these requirements, a serious organizational problem is raised: how to connect all stakeholders in the system (tenants, security, contractor companies, etc.) and ensure sustainability by keeping costs under control with satisfactory level of quality.

TotalObserver has a unique set of functionalities and solutions, which are designed for this area of work, with the aim of formalizing activities and achieving a high degree of automation:

  • Integrated system for reporting problems, and additional requirements.
  • Organising internal and external teams (subcontractors) through the use of work orders.
  • The possibility of forming a maintenance calendar.
  • The possibility of standardization of the maintenance process through the use of the checklist
  • Monitoring the activities of subcontractors through the functionality of the reception.
  • Invoicing services and preparation of invoices for printing.
  • Reports on the activities and invoices.
  • Notification via email and SMS.

TotalObserver as integrated solution provides all the major features that are needed for long-term sustainable management of this type of property.

Residential settlements are designed to be multifunctional and to offer first-class comfort and quality of life for all its residents.

Residential settlements are designed to be multifunctional and to offer first-class comfort and quality of life for all its residents.