The solutions for property maintenance
Problem reporting and realization monitoring

TotalObserver enables the monitoring of requests and realization derived from them through the integrated service environment.

Organized problems reporting through the software has a number of advantages:

  • A written record remains for each problem and the resolution, with all the necessary information.
  • At any time it is possible to monitor the status of problem solving, through connection with work orders and projects.
  • The pressure on facility manager is reduced and as well as on the service unit that performs maintenance.
  • There is a complete statistics of requests for intervention and resolution process, organized by the submitter requests, by type of problem and the equipment - this allows you to analyze and locate places where there are problems.
Urgent requests are automatically sent to the responsible person via an SMS message.
Some of the solutions for maintenance

Realization of activities - work order

Any engagement of resources in maintenance should be accompanied by a work order. In this way it is possible to monitor the use of resources.

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Maintenance calendar

The calendar allows you to schedule and automate the process of maintenance.

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Annual and term plans

In large companies with large property, it is necessary to estimate the amount of resources that need to be engaged in the planned period.

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Checklist

Checklists are a standard tool for maintenance planning and the establishment of a quality control process of equipment and resources.

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Different ways of creating service requests

Maintenance process can be initiated by creating a service request from four different sources...

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Recording of works/services

Recording the works performed on the work order enables the financial tracking of the engagement and accounting of works.

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The analysis of work activities

The information entered on requests, work orders, projects and other, you can be analyzed through the various reports.

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